Top questions

• You should use alea compatible incontinence products, as these contain the alea sensor strip for data compatibility with the alea clip

• The correct choice of absorbency depends on the experience of the carer or the needs of each individual care recipient.

• Seni is currently the only alea-compatible incontinence product brand in most countries

• If you have any requests or suggestions, please send us your enquiries via the alea support channels

• alea is available with Seni products in the following countries: Germany, Austria, Switzerland. France, Belgium, Netherlands, Denmark, Great Britain

• alea will soon also be available with Seni products in these countries: Romania, Latvia, Estonia, Lithuania

The following Seni® products are currently available as Seni Smart® in the countries mentioned

1. Open templates

   1. Seni Smart "Plus"

   2. Seni Smart "Uni"

   3. Seni Smart "Maxi"

   4. Seni Smart "Normal"

   5. Seni Smart "Regular"

2. Closed systems

   • These are currently in the test phase

   • Various absorbencies are also available here

• You can find further information and packaging samples here: 1.4.2 | alea-compatible incontinence products

• When you have correctly attached the alea clip to the pocket of the smart incontinence product, the clip LED first lights up blue, then green

• In the event of a fault:

  • Disconnect the alea dock and the alea routers from the power supply to force a new connection and setup of the system.

  • Check the status LEDs and status displays of each component (see section 2.3.3).

  • Make sure that the apps are installed and used correctly.

  • Ideally, carry out the function test as described at Chapter 2.5.

  • If you continue to experience problems, please contact alea support.

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Further information can be found here:

• 2.3.3 | Function check on the alea clip (LED colour codes)

• Yes, the clip lid and the underside can be cleaned by hand under running water

• Important: Always dry the clip completely!

• Note: Click the clip parts apart for the best possible cleaning and disinfection!

Further information can be found here: alea-Clip

• Yes, you can use your normal disinfectant

• Further information can be found here: alea-Clip

• No, but you can set your signalling and notification rules via the smartphone settings

• We are working on making the alea app itself emit acoustic signals for each event in the future

• Further information can be found here: 2.4.3 | First login by user (registration and initial configuration)

• No, the alea hardware does not currently send any acoustic signals

• However, together with our customers and users, we are examining the option of realising helpful acoustic signals in the alea components.

• No, the function only works within buildings

• The area inside the building is only recognised by the clip and dock or router

• The function cannot determine the exact location

• Further information can be found here: 1.3.4 | Area detection (for walking tendencies)

• A fully charged alea clip lasts up to 24 hours (depending on how many features are activated per resident).

• After a maximum of 4 hours of charging (depending on the charge status when charging begins) in the alea dock, a clip is fully charged again.

• Further information on the alea clip can be found here: alea-Clip

• Recommendation: Replace the alea clip every time you change your incontinence product

• There is a small LED on the clip, when the clip is inserted into the dock and this lights up green, the clip is ready to charge

• Further information can be found here: 2.3.3 | Function check on the alea clip (LED colour codes)

• We recommend at least one end device per area of use, ideally one device (and therefore user account) per user/carer

• We will be happy to advise you on the purchase of smartphones for your day-to-day care (e.g. leasing of prepared devices, e.g. to comply with hygiene regulations)

• In general, the way in which such devices are used depends on personal preference, but of course also on the rules of the facility.

• Note: Please ensure that the use of a mobile end device does not interfere with your normal care tasks.

• Further information can be found here: 1.4.3 | Mobile devices

• Yes, a stand-up movement can always be derived as part of the "Recognise body position" function

• Specifically, a person is recognised as "sitting" in order to infer, among other things, a movement or intention to stand up

• We are currently working on displaying events relating to physical restlessness in the bedside context as well as in everyday mobile contexts

• Further information can be found here: 1.3.2 | Movement monitoring (decubitus prophylaxis)and 1.3.4 | Area detection (for walking tendencies)

• Yes, with the "area recognition" function, people with a tendency to wander (in the context of dementia-related restrictions) can be better cared for

• With regard to the potential of a disruptive (physical) influence of the alea clip for dementia patients, we have no significant limitations

• Provided that the use of incontinence pads for a (specific) person with dementia does not lead/has not led to any restrictions (e.g. due to unauthorised removal or destruction of the pad), there is nothing to prevent the use of alea (-Clip) for these people.

• Further information on usage restrictions can be found here: 1.5 | Important notes on use

• No, the change is automatically saved as an event in the alea app by removing the clip and attaching it to a new product

• There is an option to add manual documentation as part of changes and events

• Note: All automatic and manual events in the alea app go into the connected care documentation of your facility

• Further information can be found here: 3.2.4 | Daily tasks by area

• The alea dock is located in the care recipient's room, alea routers are installed in communal areas (corridors, entrances and exits, dining rooms, etc.)

• The alea dock and the alea router can both receive data from the clip and send it to the alea app and alea cockpit via the alea cloud using LTE and/or WiFi

• But only the alea dock is also able to charge the alea clips

• Further information can be found here: alea-Dock and alea-Routerand 1.2.2 | Purpose of use

• As alea manufacturer, AssistMe is responsible for all recycling and disposal issues

• All equipment and materials should be returned to AssistMe in case of maintenance, disassembly and disposal

• Please contact us in advance and we will send you a shipping label for the corresponding devices

• Further information can be found here: 1.5 | Important notes on use