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alea Helpdesk

A | alea-FAQ

Top questions

Questions about components

alea-Clip
alea-Dock and alea-Router
alea app
alea-Cockpit

Questions about functions

Detection of the urine level
Detection of body position
Detection of falls
Detection of safe areas

B | alea-Trainings

Product training for care homes

C | alea instructions for use

1st | Information

1.0 | First hints

Welcome to alea
Formal notes on these instructions
Technical abbreviations
alea components

1.1 | Purpose and benefits of the system

1.1.1 | Context of use
1.1.2 | Proven benefit
1.1.3 | General information on use
1.1.4 | Symbols (product information)
1.1.5 | Intended use

1.2 | Components and accessories

1.2.1 | Overview of components
1.2.2 | Purpose of use
1.2.3 | Content aspects of the alea app
1.2.4 | Application focus: Use of the alea app
1.2.5 | Scope of delivery incl. accessories
1.2.6 | Storage and return of alea hardware components

1.3 | Details on the alea functions

1.3.1 | Incontinence monitoring
1.3.2 | Movement monitoring (decubitus prophylaxis)
1.3.3 | Fall detection
1.3.4 | Area detection (for walking tendencies)

1.4 | Information on the use of necessary additional components

1.4.1 | alea sensor strips
1.4.2 | alea-compatible incontinence products
1.4.3 | Mobile devices
1.4.4 | Stationary computers
1.4.5 | Cables and other accessories

1.5 | Important notes on use

1.5.1 | Application and safety instructions
1.5.2 | Restrictions on use (limitations)
1.5.3 | Data protection and IT security

2. | Installation

2.1 | Technical requirements for installation (LTE, WiFi, power)

2.2 | System setup in the alea cockpit

2.2.1 | First steps
2.2.2 | Logging into the alea cockpit for the first time
2.2.3 | Store maintenance setting and user data
2.2.4 | Manage care recipients
2.2.5 | Add care recipient
2.2.6 | Manage hardware
2.2.7 | Assign hardware to care recipients

2.3 | Place and check alea hardware

2.3.1 | Place alea docks in the rooms
2.3.2 | Place alea router in the living areas
2.3.3 | Function check on the alea clip (LED colour codes)

2.4 | alea app configuration

2.4.1 | Creating new user accounts in the alea cockpit
2.4.2 | Installation on mobile devices
2.4.3 | First login by user (registration and initial configuration)

2.5 | Final check of the alea installation and configuration

3. | Daily Use

3.1 | Everyday use of the alea hardware

3.1.1 | alea-Clip
3.1.2 | alea-Dock
3.1.3 | alea-Router

3.2 | Everyday use of the alea app

3.2.1 | Understanding system notifications in the app
3.2.2 | Understanding Care Icons
3.2.3 | Overview of all notifications by relevance
3.2.4 | Daily tasks by area

3.3 | Regular administration in the alea cockpit

3.3.1 | Overview of recurring functions
3.3.2 | Assignment of care recipients to alea dock

D | alea-Support

Support form
Customer chat
E-mail
Hotline
Download and order help material

E | alea-News

F | alea helpdesk usage

Overview of the content areas
Overview of other functions
Feedback option for the Helpdesk

Main

A | alea-FAQ

Top questions

Questions about components

alea-Clip
alea-Dock and alea-Router
alea app
alea-Cockpit

Questions about functions

Detection of the urine level
Detection of body position
Detection of falls
Detection of safe areas

B | alea-Trainings

Product training for care homes

C | alea instructions for use

1st | Information

1.0 | First hints

Welcome to alea
Formal notes on these instructions
Technical abbreviations
alea components

1.1 | Purpose and benefits of the system

1.1.1 | Context of use
1.1.2 | Proven benefit
1.1.3 | General information on use
1.1.4 | Symbols (product information)
1.1.5 | Intended use

1.2 | Components and accessories

1.2.1 | Overview of components
1.2.2 | Purpose of use
1.2.3 | Content aspects of the alea app
1.2.4 | Application focus: Use of the alea app
1.2.5 | Scope of delivery incl. accessories
1.2.6 | Storage and return of alea hardware components

1.3 | Details on the alea functions

1.3.1 | Incontinence monitoring
1.3.2 | Movement monitoring (decubitus prophylaxis)
1.3.3 | Fall detection
1.3.4 | Area detection (for walking tendencies)

1.4 | Information on the use of necessary additional components

1.4.1 | alea sensor strips
1.4.2 | alea-compatible incontinence products
1.4.3 | Mobile devices
1.4.4 | Stationary computers
1.4.5 | Cables and other accessories

1.5 | Important notes on use

1.5.1 | Application and safety instructions
1.5.2 | Restrictions on use (limitations)
1.5.3 | Data protection and IT security

2. | Installation

2.1 | Technical requirements for installation (LTE, WiFi, power)

2.2 | System setup in the alea cockpit

2.2.1 | First steps
2.2.2 | Logging into the alea cockpit for the first time
2.2.3 | Store maintenance setting and user data
2.2.4 | Manage care recipients
2.2.5 | Add care recipient
2.2.6 | Manage hardware
2.2.7 | Assign hardware to care recipients

2.3 | Place and check alea hardware

2.3.1 | Place alea docks in the rooms
2.3.2 | Place alea router in the living areas
2.3.3 | Function check on the alea clip (LED colour codes)

2.4 | alea app configuration

2.4.1 | Creating new user accounts in the alea cockpit
2.4.2 | Installation on mobile devices
2.4.3 | First login by user (registration and initial configuration)

2.5 | Final check of the alea installation and configuration

3. | Daily Use

3.1 | Everyday use of the alea hardware

3.1.1 | alea-Clip
3.1.2 | alea-Dock
3.1.3 | alea-Router

3.2 | Everyday use of the alea app

3.2.1 | Understanding system notifications in the app
3.2.2 | Understanding Care Icons
3.2.3 | Overview of all notifications by relevance
3.2.4 | Daily tasks by area

3.3 | Regular administration in the alea cockpit

3.3.1 | Overview of recurring functions
3.3.2 | Assignment of care recipients to alea dock

D | alea-Support

Support form
Customer chat
E-mail
Hotline
Download and order help material

E | alea-News

F | alea helpdesk usage

Overview of the content areas
Overview of other functions
Feedback option for the Helpdesk

On this Page

Questions about functions

Detection of the urine level
Detection of body position
Detection of falls
Detection of safe areas

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