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alea Helpdesk

A | alea-FAQ

Top questions

Questions about components

alea-Clip
alea-Dock and alea-Router
alea app
alea-Cockpit

Questions about functions

Detection of the urine level
Detection of body position
Detection of falls
Detection of safe areas

B | alea-Trainings

Product training for care homes

C | alea instructions for use

1st | Information

1.0 | First hints

Welcome to alea
Formal notes on these instructions
Technical abbreviations
alea components

1.1 | Purpose and benefits of the system

1.1.1 | Context of use
1.1.2 | Proven benefit
1.1.3 | General information on use
1.1.4 | Symbols (product information)
1.1.5 | Intended use

1.2 | Components and accessories

1.2.1 | Overview of components
1.2.2 | Purpose of use
1.2.3 | Content aspects of the alea app
1.2.4 | Application focus: Use of the alea app
1.2.5 | Scope of delivery incl. accessories
1.2.6 | Storage and return of alea hardware components

1.3 | Details on the alea functions

1.3.1 | Incontinence monitoring
1.3.2 | Movement monitoring (decubitus prophylaxis)
1.3.3 | Fall detection
1.3.4 | Area detection (for walking tendencies)

1.4 | Information on the use of necessary additional components

1.4.1 | alea sensor strips
1.4.2 | alea-compatible incontinence products
1.4.3 | Mobile devices
1.4.4 | Stationary computers
1.4.5 | Cables and other accessories

1.5 | Important notes on use

1.5.1 | Application and safety instructions
1.5.2 | Restrictions on use (limitations)
1.5.3 | Data protection and IT security

2. | Installation

2.1 | Technical requirements for installation (LTE, WiFi, power)

2.2 | System setup in the alea cockpit

2.2.1 | First steps
2.2.2 | Logging into the alea cockpit for the first time
2.2.3 | Store maintenance setting and user data
2.2.4 | Manage care recipients
2.2.5 | Add care recipient
2.2.6 | Manage hardware
2.2.7 | Assign hardware to care recipients

2.3 | Place and check alea hardware

2.3.1 | Place alea docks in the rooms
2.3.2 | Place alea router in the living areas
2.3.3 | Function check on the alea clip (LED colour codes)

2.4 | alea app configuration

2.4.1 | Creating new user accounts in the alea cockpit
2.4.2 | Installation on mobile devices
2.4.3 | First login by user (registration and initial configuration)

2.5 | Final check of the alea installation and configuration

3. | Daily Use

3.1 | Everyday use of the alea hardware

3.1.1 | alea-Clip
3.1.2 | alea-Dock
3.1.3 | alea-Router

3.2 | Everyday use of the alea app

3.2.1 | Understanding system notifications in the app
3.2.2 | Understanding Care Icons
3.2.3 | Overview of all notifications by relevance
3.2.4 | Daily tasks by area

3.3 | Regular administration in the alea cockpit

3.3.1 | Overview of recurring functions
3.3.2 | Assignment of care recipients to alea dock

D | alea-Support

Support form
Customer chat
E-mail
Hotline
Download and order help material

E | alea-News

F | alea helpdesk usage

Overview of the content areas
Overview of other functions
Feedback option for the Helpdesk

Main

A | alea-FAQ

Top questions

Questions about components

alea-Clip
alea-Dock and alea-Router
alea app
alea-Cockpit

Questions about functions

Detection of the urine level
Detection of body position
Detection of falls
Detection of safe areas

B | alea-Trainings

Product training for care homes

C | alea instructions for use

1st | Information

1.0 | First hints

Welcome to alea
Formal notes on these instructions
Technical abbreviations
alea components

1.1 | Purpose and benefits of the system

1.1.1 | Context of use
1.1.2 | Proven benefit
1.1.3 | General information on use
1.1.4 | Symbols (product information)
1.1.5 | Intended use

1.2 | Components and accessories

1.2.1 | Overview of components
1.2.2 | Purpose of use
1.2.3 | Content aspects of the alea app
1.2.4 | Application focus: Use of the alea app
1.2.5 | Scope of delivery incl. accessories
1.2.6 | Storage and return of alea hardware components

1.3 | Details on the alea functions

1.3.1 | Incontinence monitoring
1.3.2 | Movement monitoring (decubitus prophylaxis)
1.3.3 | Fall detection
1.3.4 | Area detection (for walking tendencies)

1.4 | Information on the use of necessary additional components

1.4.1 | alea sensor strips
1.4.2 | alea-compatible incontinence products
1.4.3 | Mobile devices
1.4.4 | Stationary computers
1.4.5 | Cables and other accessories

1.5 | Important notes on use

1.5.1 | Application and safety instructions
1.5.2 | Restrictions on use (limitations)
1.5.3 | Data protection and IT security

2. | Installation

2.1 | Technical requirements for installation (LTE, WiFi, power)

2.2 | System setup in the alea cockpit

2.2.1 | First steps
2.2.2 | Logging into the alea cockpit for the first time
2.2.3 | Store maintenance setting and user data
2.2.4 | Manage care recipients
2.2.5 | Add care recipient
2.2.6 | Manage hardware
2.2.7 | Assign hardware to care recipients

2.3 | Place and check alea hardware

2.3.1 | Place alea docks in the rooms
2.3.2 | Place alea router in the living areas
2.3.3 | Function check on the alea clip (LED colour codes)

2.4 | alea app configuration

2.4.1 | Creating new user accounts in the alea cockpit
2.4.2 | Installation on mobile devices
2.4.3 | First login by user (registration and initial configuration)

2.5 | Final check of the alea installation and configuration

3. | Daily Use

3.1 | Everyday use of the alea hardware

3.1.1 | alea-Clip
3.1.2 | alea-Dock
3.1.3 | alea-Router

3.2 | Everyday use of the alea app

3.2.1 | Understanding system notifications in the app
3.2.2 | Understanding Care Icons
3.2.3 | Overview of all notifications by relevance
3.2.4 | Daily tasks by area

3.3 | Regular administration in the alea cockpit

3.3.1 | Overview of recurring functions
3.3.2 | Assignment of care recipients to alea dock

D | alea-Support

Support form
Customer chat
E-mail
Hotline
Download and order help material

E | alea-News

F | alea helpdesk usage

Overview of the content areas
Overview of other functions
Feedback option for the Helpdesk

On this Page

1.1 | Purpose and benefits of the system

1.1.1 | Context of use
1.1.2 | Proven benefit
1.1.3 | General information on use
1.1.4 | Symbols (product information)
1.1.5 | Intended use

Pagination

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1.1.1 | Context of use

alea-Support

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