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alea Helpdesk
A | alea-FAQ
Top questions
Questions about components
alea-Clip
alea-Dock and alea-Router
alea app
alea-Cockpit
Questions about functions
Detection of the urine level
Detection of body position
Detection of falls
Detection of safe areas
B | alea-Trainings
Product training for care homes
C | alea instructions for use
1st | Information
1.0 | First hints
Welcome to alea
Formal notes on these instructions
Technical abbreviations
alea components
1.1 | Purpose and benefits of the system
1.1.1 | Context of use
1.1.2 | Proven benefit
1.1.3 | General information on use
1.1.4 | Symbols (product information)
1.1.5 | Intended use
1.2 | Components and accessories
1.2.1 | Overview of components
1.2.2 | Purpose of use
1.2.3 | Content aspects of the alea app
1.2.4 | Application focus: Use of the alea app
1.2.5 | Scope of delivery incl. accessories
1.2.6 | Storage and return of alea hardware components
1.3 | Details on the alea functions
1.3.1 | Incontinence monitoring
1.3.2 | Movement monitoring (decubitus prophylaxis)
1.3.3 | Fall detection
1.3.4 | Area detection (for walking tendencies)
1.4 | Information on the use of necessary additional components
1.4.1 | alea sensor strips
1.4.2 | alea-compatible incontinence products
1.4.3 | Mobile devices
1.4.4 | Stationary computers
1.4.5 | Cables and other accessories
1.5 | Important notes on use
1.5.1 | Application and safety instructions
1.5.2 | Restrictions on use (limitations)
1.5.3 | Data protection and IT security
2. | Installation
2.1 | Technical requirements for installation (LTE, WiFi, power)
2.2 | System setup in the alea cockpit
2.2.1 | First steps
2.2.2 | Logging into the alea cockpit for the first time
2.2.3 | Store maintenance setting and user data
2.2.4 | Manage care recipients
2.2.5 | Add care recipient
2.2.6 | Manage hardware
2.2.7 | Assign hardware to care recipients
2.3 | Place and check alea hardware
2.3.1 | Place alea docks in the rooms
2.3.2 | Place alea router in the living areas
2.3.3 | Function check on the alea clip (LED colour codes)
2.4 | alea app configuration
2.4.1 | Creating new user accounts in the alea cockpit
2.4.2 | Installation on mobile devices
2.4.3 | First login by user (registration and initial configuration)
2.5 | Final check of the alea installation and configuration
3. | Daily Use
3.1 | Everyday use of the alea hardware
3.1.1 | alea-Clip
3.1.2 | alea-Dock
3.1.3 | alea-Router
3.2 | Everyday use of the alea app
3.2.1 | Understanding system notifications in the app
3.2.2 | Understanding Care Icons
3.2.3 | Overview of all notifications by relevance
3.2.4 | Daily tasks by area
3.3 | Regular administration in the alea cockpit
3.3.1 | Overview of recurring functions
3.3.2 | Assignment of care recipients to alea dock
D | alea-Support
Support form
Customer chat
E-mail
Hotline
Download and order help material
E | alea-News
F | alea helpdesk usage
Overview of the content areas
Overview of other functions
Feedback option for the Helpdesk
Main
A | alea-FAQ
Top questions
Questions about components
alea-Clip
alea-Dock and alea-Router
alea app
alea-Cockpit
Questions about functions
Detection of the urine level
Detection of body position
Detection of falls
Detection of safe areas
B | alea-Trainings
Product training for care homes
C | alea instructions for use
1st | Information
1.0 | First hints
Welcome to alea
Formal notes on these instructions
Technical abbreviations
alea components
1.1 | Purpose and benefits of the system
1.1.1 | Context of use
1.1.2 | Proven benefit
1.1.3 | General information on use
1.1.4 | Symbols (product information)
1.1.5 | Intended use
1.2 | Components and accessories
1.2.1 | Overview of components
1.2.2 | Purpose of use
1.2.3 | Content aspects of the alea app
1.2.4 | Application focus: Use of the alea app
1.2.5 | Scope of delivery incl. accessories
1.2.6 | Storage and return of alea hardware components
1.3 | Details on the alea functions
1.3.1 | Incontinence monitoring
1.3.2 | Movement monitoring (decubitus prophylaxis)
1.3.3 | Fall detection
1.3.4 | Area detection (for walking tendencies)
1.4 | Information on the use of necessary additional components
1.4.1 | alea sensor strips
1.4.2 | alea-compatible incontinence products
1.4.3 | Mobile devices
1.4.4 | Stationary computers
1.4.5 | Cables and other accessories
1.5 | Important notes on use
1.5.1 | Application and safety instructions
1.5.2 | Restrictions on use (limitations)
1.5.3 | Data protection and IT security
2. | Installation
2.1 | Technical requirements for installation (LTE, WiFi, power)
2.2 | System setup in the alea cockpit
2.2.1 | First steps
2.2.2 | Logging into the alea cockpit for the first time
2.2.3 | Store maintenance setting and user data
2.2.4 | Manage care recipients
2.2.5 | Add care recipient
2.2.6 | Manage hardware
2.2.7 | Assign hardware to care recipients
2.3 | Place and check alea hardware
2.3.1 | Place alea docks in the rooms
2.3.2 | Place alea router in the living areas
2.3.3 | Function check on the alea clip (LED colour codes)
2.4 | alea app configuration
2.4.1 | Creating new user accounts in the alea cockpit
2.4.2 | Installation on mobile devices
2.4.3 | First login by user (registration and initial configuration)
2.5 | Final check of the alea installation and configuration
3. | Daily Use
3.1 | Everyday use of the alea hardware
3.1.1 | alea-Clip
3.1.2 | alea-Dock
3.1.3 | alea-Router
3.2 | Everyday use of the alea app
3.2.1 | Understanding system notifications in the app
3.2.2 | Understanding Care Icons
3.2.3 | Overview of all notifications by relevance
3.2.4 | Daily tasks by area
3.3 | Regular administration in the alea cockpit
3.3.1 | Overview of recurring functions
3.3.2 | Assignment of care recipients to alea dock
D | alea-Support
Support form
Customer chat
E-mail
Hotline
Download and order help material
E | alea-News
F | alea helpdesk usage
Overview of the content areas
Overview of other functions
Feedback option for the Helpdesk
On this Page
D | alea-Support
Support form
Customer chat
E-mail
Hotline
Download and order help material
