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    A | alea-FAQ
    • Top questions
      • Questions about components
      • alea-Clip
      • alea-Dock and alea-Router
      • alea app
      • alea-Cockpit
      Questions about functions
      • Detection of the urine level
      • Detection of body position
      • Detection of falls
      • Detection of safe areas
    B | alea-Trainings
    • Product training for care homes
    C | alea instructions for use
      1st | Information
        1.0 | First hints
        • Welcome to alea
        • Formal notes on these instructions
        • Technical abbreviations
        • alea components
        1.1 | Purpose and benefits of the system
        • 1.1.1 | Context of use
        • 1.1.2 | Proven benefit
        • 1.1.3 | General information on use
        • 1.1.4 | Symbols (product information)
        • 1.1.5 | Intended use
        1.2 | Components and accessories
        • 1.2.1 | Overview of components
        • 1.2.2 | Purpose of use
        • 1.2.3 | Content aspects of the alea app
        • 1.2.4 | Application focus: Use of the alea app
        • 1.2.5 | Scope of delivery incl. accessories
        • 1.2.6 | Storage and return of alea hardware components
        1.3 | Details on the alea functions
        • 1.3.1 | Incontinence monitoring
        • 1.3.2 | Movement monitoring (decubitus prophylaxis)
        • 1.3.3 | Fall detection
        • 1.3.4 | Area detection (for walking tendencies)
        1.4 | Information on the use of necessary additional components
        • 1.4.1 | alea sensor strips
        • 1.4.2 | alea-compatible incontinence products
        • 1.4.3 | Mobile devices
        • 1.4.4 | Stationary computers
        • 1.4.5 | Cables and other accessories
        1.5 | Important notes on use
        • 1.5.1 | Application and safety instructions
        • 1.5.2 | Restrictions on use (limitations)
        • 1.5.3 | Data protection and IT security
      2. | Installation
      • 2.1 | Technical requirements for installation (LTE, WiFi, power)
        • 2.2 | System setup in the alea cockpit
        • 2.2.1 | First steps
        • 2.2.2 | Logging into the alea cockpit for the first time
        • 2.2.3 | Store maintenance setting and user data
        • 2.2.4 | Manage care recipients
        • 2.2.5 | Add care recipient
        • 2.2.6 | Manage hardware
        • 2.2.7 | Assign hardware to care recipients
        2.3 | Place and check alea hardware
        • 2.3.1 | Place alea docks in the rooms
        • 2.3.2 | Place alea router in the living areas
        • 2.3.3 | Function check on the alea clip (LED colour codes)
        2.4 | alea app configuration
        • 2.4.1 | Creating new user accounts in the alea cockpit
        • 2.4.2 | Installation on mobile devices
        • 2.4.3 | First login by user (registration and initial configuration)
      • 2.5 | Final check of the alea installation and configuration
      3. | Daily Use
        3.1 | Everyday use of the alea hardware
        • 3.1.1 | alea-Clip
        • 3.1.2 | alea-Dock
        • 3.1.3 | alea-Router
        3.2 | Everyday use of the alea app
        • 3.2.1 | Understanding system notifications in the app
        • 3.2.2 | Understanding Care Icons
        • 3.2.3 | Overview of all notifications by relevance
        • 3.2.4 | Daily tasks by area
        3.3 | Regular administration in the alea cockpit
        • 3.3.1 | Overview of recurring functions
        • 3.3.2 | Assignment of care recipients to alea dock
    D | alea-Support
    • Support form
    • Customer chat
    • E-mail
    • Hotline
    • Download and order help material
    F | alea helpdesk usage
    • Overview of the content areas
    • Overview of other functions
    • Feedback option for the Helpdesk

alea Helpdesk

    A | alea-FAQ

    • Top questions
    • Questions about components
    • Questions about functions

    B | alea-Trainings

    • Product training for care homes

    C | alea instructions for use

    • 1st | Information
    • 2. | Installation
    • 3. | Daily Use

    D | alea-Support

    • Support form
    • Customer chat
    • E-mail
    • Hotline
    • Download and order help material

    F | alea helpdesk usage

    • Overview of the content areas
    • Overview of other functions
    • Feedback option for the Helpdesk
  • alea-Support
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