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    alea Helpdesk
      A | alea-FAQ
      • Top questions
        • Questions about components
        • alea-Clip
        • alea-Dock and alea-Router
        • alea app
        • alea-Cockpit
        Questions about functions
        • Detection of the urine level
        • Detection of body position
        • Detection of falls
        • Detection of safe areas
      B | alea-Trainings
      • Product training for care homes
      C | alea instructions for use
        1st | Information
          1.0 | First hints
          • Welcome to alea
          • Formal notes on these instructions
          • Technical abbreviations
          • alea components
          1.1 | Purpose and benefits of the system
          • 1.1.1 | Context of use
          • 1.1.2 | Proven benefit
          • 1.1.3 | General information on use
          • 1.1.4 | Symbols (product information)
          • 1.1.5 | Intended use
          1.2 | Components and accessories
          • 1.2.1 | Overview of components
          • 1.2.2 | Purpose of use
          • 1.2.3 | Content aspects of the alea app
          • 1.2.4 | Application focus: Use of the alea app
          • 1.2.5 | Scope of delivery incl. accessories
          • 1.2.6 | Storage and return of alea hardware components
          1.3 | Details on the alea functions
          • 1.3.1 | Incontinence monitoring
          • 1.3.2 | Movement monitoring (decubitus prophylaxis)
          • 1.3.3 | Fall detection
          • 1.3.4 | Area detection (for walking tendencies)
          1.4 | Information on the use of necessary additional components
          • 1.4.1 | alea sensor strips
          • 1.4.2 | alea-compatible incontinence products
          • 1.4.3 | Mobile devices
          • 1.4.4 | Stationary computers
          • 1.4.5 | Cables and other accessories
          1.5 | Important notes on use
          • 1.5.1 | Application and safety instructions
          • 1.5.2 | Restrictions on use (limitations)
          • 1.5.3 | Data protection and IT security
        2. | Installation
        • 2.1 | Technical requirements for installation (LTE, WiFi, power)
          • 2.2 | System setup in the alea cockpit
          • 2.2.1 | First steps
          • 2.2.2 | Logging into the alea cockpit for the first time
          • 2.2.3 | Store maintenance setting and user data
          • 2.2.4 | Manage care recipients
          • 2.2.5 | Add care recipient
          • 2.2.6 | Manage hardware
          • 2.2.7 | Assign hardware to care recipients
          2.3 | Place and check alea hardware
          • 2.3.1 | Place alea docks in the rooms
          • 2.3.2 | Place alea router in the living areas
          • 2.3.3 | Function check on the alea clip (LED colour codes)
          2.4 | alea app configuration
          • 2.4.1 | Creating new user accounts in the alea cockpit
          • 2.4.2 | Installation on mobile devices
          • 2.4.3 | First login by user (registration and initial configuration)
        • 2.5 | Final check of the alea installation and configuration
        3. | Daily Use
          3.1 | Everyday use of the alea hardware
          • 3.1.1 | alea-Clip
          • 3.1.2 | alea-Dock
          • 3.1.3 | alea-Router
          3.2 | Everyday use of the alea app
          • 3.2.1 | Understanding system notifications in the app
          • 3.2.2 | Understanding Care Icons
          • 3.2.3 | Overview of all notifications by relevance
          • 3.2.4 | Daily tasks by area
          3.3 | Regular administration in the alea cockpit
          • 3.3.1 | Overview of recurring functions
          • 3.3.2 | Assignment of care recipients to alea dock
      D | alea-Support
      • Support form
      • Customer chat
      • E-mail
      • Hotline
      • Download and order help material
    • E | alea-News
      • F | alea helpdesk usage
      • Overview of the content areas
      • Overview of other functions
      • Feedback option for the Helpdesk

alea Helpdesk

    A | alea-FAQ

    • Top questions
    • Questions about components
    • Questions about functions

    B | alea-Trainings

    • Product training for care homes

    C | alea instructions for use

    • 1st | Information
    • 2. | Installation
    • 3. | Daily Use

    D | alea-Support

    • Support form
    • Customer chat
    • E-mail
    • Hotline
    • Download and order help material

  • E | alea-News

    • F | alea helpdesk usage

    • Overview of the content areas
    • Overview of other functions
    • Feedback option for the Helpdesk
  • alea-Support
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