What should I do if a notification in the alea app was incorrect?

In general, the system does not offer 100% accuracy.

If an event is displayed late or not at all in the alea app, this may be due to a lack of network coverage: If the alea clip is outside the 20-meter radius of an alea dock or an alea router—for example, because the care recipient was outside—events will not be transmitted until the clip is back within range.

Incorrect entries, such as an incorrect location or incorrect utilization of the IKP, can be corrected via the alea app. How do I customize an app event?

If you experience repeated notification errors (incorrect icons, delayed notifications), please report this to alea Support. We will then check the technical status and get back to you or the alea representatives at your care facility as soon as possible. How do I contact the alea support team?