---
title: How do I contact the alea Support team?
description: You can contact the alea support team via the chat assistant Lea, by phone or by email – get quick help via your preferred channel.
---

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1. [alea Helpdesk](https://aleasupport.assistme.io/en?hsLang=en)
2. [What's alea?](https://aleasupport.assistme.io/en/whats-alea?hsLang=en)

# How do I contact the alea Support team?

1. **Virtual Assistant Lea** – Use our virtual chat assistant *Lea* (bottom left of the alea Support page). Lea answers the most frequently asked questions instantly, 24 hours a day.
   
   ![](https://aleasupport.assistme.io/hs-fs/hubfs/image-png-May-08-2026-10-15-37-7919-AM.png?width=261&height=236&name=image-png-May-08-2026-10-15-37-7919-AM.png)
   
   If Lea does not have a suitable answer to your question, she will forward your enquiry to out support team.
2. **Telephone support** – You can reach us on **+49 30 221 848 700**.
3. **Email** – Write to us at [support@assistme.io.](mailto:support@assistme.io)

The alea support team can be reached in several ways. We are happy to help.

Please always provide us with your name, a contact method (email, telephone number) and a description of any problems encountered, including the time and the devices/residents affected (e.g. approx. 4:00, Mrs Smith, clip not lighting up). You are also welcome to send us photos or videos.

- [What's alea?](https://aleasupport.assistme.io/en/whats-alea?hsLang=en)
- [alea Features](https://aleasupport.assistme.io/en/alea-features?hsLang=en)
- [Installation of alea](https://aleasupport.assistme.io/en/installation-of-alea?hsLang=en)
- [alea Cockpit](https://aleasupport.assistme.io/en/alea-cockpit?hsLang=en)
- [alea App](https://aleasupport.assistme.io/en/alea-app?hsLang=en)
- [alea Clip](https://aleasupport.assistme.io/en/alea-clip?hsLang=en)
- [alea Dock & Router](https://aleasupport.assistme.io/en/alea-dock-router?hsLang=en)
- [Documents for download](https://aleasupport.assistme.io/en/documents-for-download?hsLang=en)

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