- Virtual Assistant Lea – Use our virtual chat assistant Lea (bottom left of the alea Support page). Lea answers the most frequently asked questions instantly, 24 hours a day.
If Lea does not have a suitable answer to your question, she will forward your enquiry to out support team. - Telephone support – You can reach us on +49 30 221 848 700.
- Email – Write to us at support@assistme.io.
The alea support team can be reached in several ways. We are happy to help.
Please always provide us with your name, a contact method (email, telephone number) and a description of any problems encountered, including the time and the devices/residents affected (e.g. approx. 4:00, Mrs Smith, clip not lighting up). You are also welcome to send us photos or videos.