---
title: What do the colours of the alea-Clip LED mean?
description: "alea-Clip LED indicators: No light = faulty, green = correctly connected to the IKP, blue = searching for connection, red = no connection. In dock: green = full, yellow = half full, red = low – charging time max. 4 hours."
---

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1. [alea Helpdesk](https://aleasupport.assistme.io/en?hsLang=en)
2. [alea Clip](https://aleasupport.assistme.io/en/alea-clip?hsLang=en)

# What do the colours of the alea-Clip LED mean?

The alea clip only lights up when attached to an IKP and when plugged into or unplugged from the alea app. The clip does not light up whilst in use or whilst charging.

| **Symbol** | **Description** |
| --- | --- |
| Attaching the **clip** to the **incontinence product** |  |
| ![](data:image/svg+xml;base64,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) |  |
| ![](https://aleasupport.assistme.io/hs-fs/hubfs/Clip%20LED%20green%20blinking-png.png?width=179&height=79&name=Clip%20LED%20green%20blinking-png.png) | **Green:** Clip correctly attached to the IKP. |
| ![](https://aleasupport.assistme.io/hs-fs/hubfs/Clip%20LED%20blue%20blinking-png.png?width=178&height=78&name=Clip%20LED%20blue%20blinking-png.png) | **Blue (flashing 3 times):** The clip is searching for a connection. After a few seconds, the status will change to green or red. |
| ![](https://aleasupport.assistme.io/hs-fs/hubfs/Clip%20LED%20red%20blinking-png.png?width=537&height=235&name=Clip%20LED%20red%20blinking-png.png) | **Red**: Clip not connected. Solutions: a) Unplug the clip and plug it back in. b) Place the clip in the dock to reset it. c) Use a new clip. d) Use a new IKP. e) Clean the clip. f) Contact the care manager. |
| ![](https://aleasupport.assistme.io/hs-fs/hubfs/Clip%20LED%20off-png.png?width=179&height=78&name=Clip%20LED%20off-png.png) | **No light:** The clip is flat or not working. Solutions: a) Check the battery status in the app, plug the clip back into the dock and use it the next time you change the IKP. b) Clean the clip. c) If the clip still does not light up on the next attempt: contact the care manager or the [alea support](https://aleasupport.assistme.io/wie-kontaktiere-ich-das-alea-support-team?hsLang=en). |
| Plugging the **clip** into or unplugging it from the **alea Dock** |  |
| ![](data:image/svg+xml;base64,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) |  |
| ![](https://aleasupport.assistme.io/hs-fs/hubfs/Clip%20LED%20green%20blinking-png.png?width=174&height=76&name=Clip%20LED%20green%20blinking-png.png) | **Green (flashing 3 times):** Clip battery fully charged. Can be used for up to 24 hours. |
| ![](https://aleasupport.assistme.io/hs-fs/hubfs/Clip%20LED%20yellow%20blinking-png.png?width=537&height=235&name=Clip%20LED%20yellow%20blinking-png.png) | **Yellow:** Clip battery is half full. Can still be used, but a full charge is recommended. |
| ![](https://aleasupport.assistme.io/hs-fs/hubfs/Clip%20LED%20red%20blinking-png.png?width=537&height=235&name=Clip%20LED%20red%20blinking-png.png) | **Red (flashing 3 times):** Clip battery low. We recommend charging before use. The clip will be fully charged within 4 hours. |
| ![](https://aleasupport.assistme.io/hs-fs/hubfs/Clip%20LED%20off-png.png?width=162&height=71&name=Clip%20LED%20off-png.png) | **No light:** The clip is flat or not working. Solutions: a) Place the clip in the dock and use it the next time you change the IKP. b) Clean the clip. c) If the clip still does not light up on the next attempt: contact the person responsible for maintenance or the [alea support](https://aleasupport.assistme.io/wie-kontaktiere-ich-das-alea-support-team?hsLang=en). |

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