--- title: The alea app displays the status with a delay or sends notifications too late. What can I do? description: "Are notifications in the alea app delayed? Check your network coverage (within a 20-meter radius of the dock/router). If the problem persists: Reset the device or contact support (including the time and the care recipient)." --- [Skip to content](https://aleasupport.assistme.io/en/die-alea-app-zeigt-den-status-nur-verzögert-oder-sendet-benachrichtigungen-zu-spät.-was-kann-ich-tun#main-content) - [English](https://aleasupport.assistme.io/en/die-alea-app-zeigt-den-status-nur-verz%C3%B6gert-oder-sendet-benachrichtigungen-zu-sp%C3%A4t.-was-kann-ich-tun) - [Deutsch](https://aleasupport.assistme.io/die-alea-app-zeigt-den-status-nur-verzögert-oder-sendet-benachrichtigungen-zu-spät.-was-kann-ich-tun) - [Français](https://aleasupport.assistme.io/fr/die-alea-app-zeigt-den-status-nur-verzögert-oder-sendet-benachrichtigungen-zu-spät.-was-kann-ich-tun) - [Nederlands](https://aleasupport.assistme.io/nl/die-alea-app-zeigt-den-status-nur-verzögert-oder-sendet-benachrichtigungen-zu-spät.-was-kann-ich-tun) - [Polski](https://aleasupport.assistme.io/pl/die-alea-app-zeigt-den-status-nur-verzögert-oder-sendet-benachrichtigungen-zu-spät.-was-kann-ich-tun) - [Română](https://aleasupport.assistme.io/ro/die-alea-app-zeigt-den-status-nur-verzögert-oder-sendet-benachrichtigungen-zu-spät.-was-kann-ich-tun) English Show submenu for translations [![alea-logo-square-vertical](https://aleasupport.assistme.io/hs-fs/hubfs/alea-logo-square-vertical.png?width=70&height=70&name=alea-logo-square-vertical.png)](https://aleasupport.assistme.io/en?hsLang=en) Open main navigation Close main navigation - - [English](https://aleasupport.assistme.io/en/die-alea-app-zeigt-den-status-nur-verz%C3%B6gert-oder-sendet-benachrichtigungen-zu-sp%C3%A4t.-was-kann-ich-tun) - [Deutsch](https://aleasupport.assistme.io/die-alea-app-zeigt-den-status-nur-verzögert-oder-sendet-benachrichtigungen-zu-spät.-was-kann-ich-tun) - [Français](https://aleasupport.assistme.io/fr/die-alea-app-zeigt-den-status-nur-verzögert-oder-sendet-benachrichtigungen-zu-spät.-was-kann-ich-tun) - [Nederlands](https://aleasupport.assistme.io/nl/die-alea-app-zeigt-den-status-nur-verzögert-oder-sendet-benachrichtigungen-zu-spät.-was-kann-ich-tun) - [Polski](https://aleasupport.assistme.io/pl/die-alea-app-zeigt-den-status-nur-verzögert-oder-sendet-benachrichtigungen-zu-spät.-was-kann-ich-tun) - [Română](https://aleasupport.assistme.io/ro/die-alea-app-zeigt-den-status-nur-verzögert-oder-sendet-benachrichtigungen-zu-spät.-was-kann-ich-tun) English Show submenu for translations - [Contact](https://aleasupport.assistme.io/wie-kontaktiere-ich-das-alea-support-team) [Contact](https://aleasupport.assistme.io/wie-kontaktiere-ich-das-alea-support-team?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [alea Helpdesk](https://aleasupport.assistme.io/en?hsLang=en) 2. [alea App](https://aleasupport.assistme.io/en/alea-app?hsLang=en) # The alea app displays the status with a delay or sends notifications too late. What can I do? - The system is designed to operate in near real time, meaning that there may be a delay of a few seconds or minutes between an event and the notification in the alea app (depending on the event or technical factors such as signal strength and internet quality). - If an event is delayed or not displayed at all in the alea app, it may be due to a lack of network coverage: If the alea Clip is outside the 20-meter radius of an alea Dock or an alea Router—for example, because the care recipient was outside—events will not be transmitted until the Clip is back within range. - In this case, the system will resend the data with a delay as soon as the care recipient is detected again by the alea hardware. - If the clip was within range of an alea dock or an alea router, it may help  [to reset the alea dock or the alea router](https://aleasupport.assistme.io/en/wie-kann-ich-alea-docks-und-alea-router-zur%C3%BCcksetzen?hsLang=en). - If updates or notifications are delayed even after resetting the alea-Dock or alea-Router, please report this to alea Support, specifying the care recipient and the time of the issue. - [What's alea?](https://aleasupport.assistme.io/en/whats-alea?hsLang=en) - [alea Features](https://aleasupport.assistme.io/en/alea-features?hsLang=en) - [Installation of alea](https://aleasupport.assistme.io/en/installation-of-alea?hsLang=en) - [alea Cockpit](https://aleasupport.assistme.io/en/alea-cockpit?hsLang=en) - [alea App](https://aleasupport.assistme.io/en/alea-app?hsLang=en) - [alea Clip](https://aleasupport.assistme.io/en/alea-clip?hsLang=en) - [alea Dock & Router](https://aleasupport.assistme.io/en/alea-dock-router?hsLang=en) - [Documents for download](https://aleasupport.assistme.io/en/documents-for-download?hsLang=en) [![AssistMe-Logo+Claim-EN-hq-banner](https://aleasupport.assistme.io/hubfs/AssistMe-Logo+Claim-EN-hq-banner.svg "AssistMe-Logo+Claim-EN-hq-banner")](https://www.assistme.io/) Copyright © 2026, AssistMe GmbH [alea Instructions for Use (IFU)](http://alea.assistme.io)